Please submit a resume with Job No. 995-17 TMP. Instructions to complete the application are provided in a PDF format at the bottom of the recruitment posting. A link to upload a resume and/or other support documents is provided within the body of the online application. Please note that application materials must be completed in its entirety in order to be considered for the recruitment pool.
The Head Usher position is a non-exempt, part-time temporary staff position which reports to the Director of Patron Services.
Reporting to the Assistant Patron Services Manager or Patron Services Director based on show assignments, the Musco Center Head Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff. Head Ushers are assigned a seating level (Balcony, Mezzanine or Orchestra) and supervise student/volunteer ushers for the duration of the performance. A Head Usher is in direct communication with Musco staff to ensure performance starts on time and assist ushers with unusual situations such as crowd control, accidents, emergencies, etc. Responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms, greeting guests, access control, assisting patrons, securing reception perimeters, crowd control, and assist with securing the building at the end of performance. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times. This position may carry out other duties as assigned.
This is a temporary, part-time position working up to 19 hours per week. Evening or weekend availability required depending on event schedule.