Job Description

Posting Date Job Number Job Title Revision Date Category Type Status
8/9/2017 995-17 TMP Temporary Head Usher, Part-Time 08/01/2017 Staff Temporary Accepting Applications
Responsibilities:

Please submit a resume with Job No. 995-17 TMP. Instructions to complete the application are provided in a PDF format at the bottom of the recruitment posting. A link to upload a resume and/or other support documents is provided within the body of the online application. Please note that application materials must be completed in its entirety in order to be considered for the recruitment pool.

The Head Usher position is a non-exempt, part-time temporary staff position which reports to the Director of Patron Services.

Reporting to the Assistant Patron Services Manager or Patron Services Director based on show assignments, the Musco Center Head Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff. Head Ushers are assigned a seating level (Balcony, Mezzanine or Orchestra) and supervise student/volunteer ushers for the duration of the performance. A Head Usher is in direct communication with Musco staff to ensure performance starts on time and assist ushers with unusual situations such as crowd control, accidents, emergencies, etc. Responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms, greeting guests, access control, assisting patrons, securing reception perimeters, crowd control, and assist with securing the building at the end of performance. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times. This position may carry out other duties as assigned.

This is a temporary, part-time position working up to 19 hours per week. Evening or weekend availability required depending on event schedule.

Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the Head Usher position.

Job Requirements: High School Diploma or GED. Ability to provide excellent customer service and keep a calm a professional demeanor. Excellent verbal and active listening skills.

Desired: 1-2 years’ experience working in a customer service / public environment.

Notice to Applicants: This position will be posted for a minimum of 5 business days and may close at any time after that without prior notice.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

 

Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.
Instructions (PDF)
Fill out an on-line application