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Job Description

Posting Date	Job Number	Job Title	Revision Date	Category	Type	Status
8/25/2009	106-09	Student Account Advisor - A/R & Collections	11/4/2009	Staff	Full-Time	Closed to Further Applications
Responsibilities:
Please submit a resume with Job No. 106-09 and salary history, and/or complete an online application. APPLICANTS MUST SUBMIT SALARY HISTORY IN ORDER TO BE CONSIDERED FOR THE POSITION. This position will be posted for a minimum of 5 business days and may close at any time after that without prior notice. Successful completion of criminal background and financial/credit checks required for final candidate. Provides detailed and accurate administrative, accounting, collection and customer service for Orange Campus student accounts. Ensure timely collection and follow up on past due accounts. Responsible for accounts receivable including accurate correction of accounting discrepancies and entry of adjustments to student accounts to insure accounting accuracy and month end statements. Research and resolve complex problems with student accounts. Counsel students and parents on financial arrangements with the university based on policy and professional judgment. Coordinate activity on student accounts with other university departments. Accurately calculate and enter student refunds, process stop payments on student refunds checks as needed. Resolve complex student account issues regarding payment plans, payments due, student account activity, collections, registration and financial aid issues, working with staff, parents, students and other university departments. Telephone and written communication to collect current and past due accounts including timely follow up. Analyze student accounts to determine registration eligibility and update proper restriction codes in system. Update and maintain payment and financial aid codes in system. Provide assistance to other student account representatives as needed. Perform special projects as requested and other duties as assigned. This position will require some evening and/or weekend hours.
Qualifications:
Required: Two years accounts receivable, collections or equivalent experience. Excellent oral and written communications skills, problem solving skills, and demonstrated ability to handle adverse situations. Good organizational and technical skills and ability to work under deadlines. Strong customer service skills. Demonstrated ability to work independently, take initiative, and exercise discretion and judgment on matters of significance, and ability to maintain the highest level of confidentiality. Strong team player. Proven experience in gathering and analyzing data, reasoning logically, drawing valid conclusions, communicating those to others and making effective recommendations to management in a clear and concise manner. Working knowledge of accounts receivable and collections and demonstrated ability to use this knowledge to solve routine, extraordinary and complex issues and problems. Ability to maintain poise in stressful situations. Sound interpersonal skills to relate sympathetically with others yet with sufficient detachment to communicate understanding of rules, procedures and policy in a clear and concise manner. Ability to prioritize duties when faced with interruptions, distractions and fluctuating work load. Self-starter with the ability to perceive tasks that need to be accomplished and take appropriate steps to achieve success by maintaining the highest level of student service within limitations of law, regulations, and university policy. Computer skills in the use of excel, word processing, internet, and electronic mail software, preferably Microsoft Office. Ability to use standard office equipment including copy machine, fax and calculator. Desired: Two years of college or equivalent experience with accounting. Experience working for a university. Knowledge of state and federal financial aid. Knowledge of Chapman University policies, procedures and Datatel Colleague system.
Chapman University is an Equal Opportunity Employer, committed to providing career opportunities to all people, without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, or veteran status. Chapman University, One University Drive, Orange, CA 92866 Human Resources Department
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